Return & Exchange Policy

At QLAM, we want you to be satisfied with your purchase. If you receive a product with an issue, you may request a return or exchange according to the conditions below.

Eligible for Return or Exchange

A product may be eligible for return or exchange if:

  • The wrong product was delivered.

  • The wrong size was delivered.

  • The product has a manufacturing defect.

  • The product was damaged before delivery.

  • The delivered product does not match the confirmed order.

Conditions for Return & Exchange

To be eligible for a return or exchange:

  • The product must be unused and unwashed.

  • The product must not be altered, damaged, or modified by the customer.

  • The product must be returned in its original condition.

  • Original tags, packaging, and accessories should be included where applicable.

  • Customers must contact QLAM within the applicable return/exchange period after receiving the order.

How to Request a Return or Exchange

To request a return or exchange, please contact QLAM customer support and provide:

  • Order ID

  • Customer name

  • Phone number used for the order

  • Details of the issue

  • Photos or videos of the product, if requested by our support team

Our team may inspect the product before approving a return or exchange.

Exchange

Exchange requests are subject to product availability. If the requested size, colour, or product is unavailable, QLAM may offer an alternative option where applicable.

Return & Refund

If a return is approved and a refund is applicable, the refund will be processed according to QLAM’s refund procedure and the applicable payment method.

Delivery or return shipping charges may apply depending on the reason for the return or exchange.

Non-Returnable Items

Products may not be eligible for return or exchange if they:

  • Have been used, washed, altered, or damaged after delivery.

  • Are returned without the original condition or required packaging.

  • Are damaged due to improper use or handling by the customer.

  • Are promotional, clearance, or specially marked as non-returnable.

Important Note

All return and exchange requests are subject to verification and product inspection. QLAM reserves the right to reject a request that does not meet the conditions of this policy.

For any questions regarding returns or exchanges, please contact QLAM customer support.