Returns & Refunds Policy

At Qlam, we strive to ensure customer satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a fair and transparent Returns and Refunds Policy to address your concerns.

1. Eligibility for Returns

1.1 Time Frame: Items can be returned within 7 days of the delivery date. Returns outside this period will not be accepted.
1.2 Condition of Items: To be eligible for a return, items must be:

• Unworn, unwashed, and in their original condition.

• Free from stains, perfume, or any damage.

• Accompanied by the original packaging, tags, and receipt or proof of purchase.

1.3 Non-Returnable Items:

• Customized or made-to-order items.

• Items marked as "Final Sale" or "Clearance".

• Undergarments or intimate wear for hygiene reasons.

2. How to Initiate a Return

2.1 Contact Us: To start a return, contact our customer support team via:

• Phone: [Insert Phone Number]

• Email: [Insert Email Address]

2.2 Provide Information: Share your order details, including the order number and reason for the return.
2.3 Approval: Once your return request is approved, you will receive instructions on how and where to send the item(s).

Note: Items sent back without prior approval will not be accepted.

3. Refunds

3.1 Processing Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
3.2 Refund Method: Refunds will be issued via the original payment method. For cash-on-delivery orders, refunds will be provided via bank transfer or mobile wallet as per customer preference.

3.3 Partial Refunds: In certain cases, partial refunds may be granted, such as:

• Items returned with missing tags or packaging.

• Items showing minor signs of wear but still eligible for return.

4. Exchanges

4.1 Exchange Policy: We only replace items if they are defective, damaged, or incorrect. Exchanges must be requested within 7 days of delivery.
4.2 Process: Contact our customer support team to initiate an exchange. We will arrange for the replacement of the item upon approval.

5. Shipping Costs

5.1 Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
5.2 Shipping Refunds: Original shipping charges are non-refundable, except in cases where the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. Send us clear photos of the defect along with your order details. We will provide a replacement or a full refund, including any shipping charges incurred.